Shipping policy
Shipping Policy
Thank you for shopping with us! Below you’ll find important information about our shipping process, timelines, and what to expect when placing an order with us.
Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order is processed, it will be shipped.
Shipping Time & Delivery Estimates
Because we work with international suppliers, shipping times may vary depending on your location.
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Standard Shipping: 7–10 business days
Please note that these are estimated delivery times and may vary due to factors outside our control, such as customs delays or carrier issues.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. From time to time, we may offer free shipping promotions.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow a few days for tracking information to update in the system.
Delayed or Lost Packages
If your order is significantly delayed or appears lost in transit, please contact us at support@areliefcare.co. We will work with the shipping carrier to resolve the issue as quickly as possible.
Incorrect Address Disclaimer
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately before your order is processed.
Contact Us
If you have any questions about your order or our shipping policy, feel free to reach out to us at:
Email: support@areliefcare.co
Business Hours: 8am-9pmEST
We appreciate your patience and support, and we’re committed to delivering your order as smoothly as possible!